Roles & Permissions
What each NQLA role can do, the data it can see, and the screens it uses.
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Roles Overview
The 11 NQLA roles, grouped into platform, company, and end-user tiers.
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Super Admin
Full platform control — holds all 297 permissions.
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Admin
Platform administrator, cross-tenant, short of unrestricted super-admin scope.
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Staff
Internal operations role — reviews inventory & orders, no master data.
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Customer Support
Strictly read-only — look up users, orders and subscriptions to assist customers.
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Storage Company Admin
Administrator of one storage company — manage staff, confirm inbound stock.
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Storage Company Staff
Operates a storage company — same as the storage admin minus user/company management.
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Delivery Company Admin
Administrator of one delivery company — manage drivers, dispatch assigned orders.
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Delivery Company Staff
Operates a delivery company — minus user management and driver assignment.
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Pending Company
New company awaiting approval — holds a single permission by design.
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Driver
Delivery driver — works assigned deliveries on the mobile API.
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Client
Merchant / seller — scoped strictly to their own records.