Platform Overview

What this is

NQLA is an e-commerce order-fulfillment and logistics SaaS. Instead of each merchant running their own warehouse and delivery fleet, NQLA brings everyone onto one platform: you list your products, your stock lives in partner warehouses, and partner delivery companies carry your orders to the customer. Money moves between everyone through wallets and settlements.

The actors

Merchants (Clients) — list products, stock them into warehouses, create orders, handle returns, and cash out their wallet.
Storage Companies — operate warehouses and confirm the stock that merchants send in.
Delivery Companies — accept orders and assign them to their drivers.
Drivers — pick up and deliver orders, and report success or failure.
Admins — approve requests, oversee operations, and run the platform.

End-to-end flow (product → settlement)

Product — you create a product in your catalog (name, SKU, category, price, image).
Stock — you submit an inventory request to put quantity of that product into a warehouse. Stock becomes usable only after a storage company confirms it.
Order — you create an order for a customer. The system reserves stock (FIFO) and locks in commission and tax at that moment.
Delivery — the order is approved, assigned to a delivery company, then to a driver, and goes out for delivery.
Outcome — the order is delivered or marked failed. Delivered orders can later be returned (full or partial).
Settlement — proceeds, commissions, and charges flow through wallets; you withdraw your balance when you want to cash out.

Billing

Your access to the platform is subscription-based through Stripe. Your plan sets your limits (for example, how many products you can manage) and your commission percentage. Day-to-day balances between you and the platform are handled by wallets and settlements.

Where to go next

New to your role? Read User Roles to see who can do what.
Ready to operate? Start with Managing Products in the Merchant Guide.