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Wallet & Withdrawals

Understand what credits and debits your wallet, then cash out via IBAN or CliQ.

2 min read

Wallet & Withdrawals

What this is & why it matters

Your wallet is where your money sits on NQLA. It is credited by refunds and dispute resolutions and debited by failed-delivery charges and your withdrawals. When you want the money in your bank, you submit a Withdrawal Request.

Step by step: cash out

  1. Go to Wallet (/admin/wallet) and click Withdraw.
  2. Enter the Amount (at least 1; cannot exceed your wallet balance).
  3. Choose a Method:
    • IBAN — enter your IBAN (10 to 34 characters).
    • CliQ — choose a CliQ type (phone or alias), enter the CliQ value, pick your CliQ bank, and enter the recipient name (letters, spaces, apostrophes, periods, hyphens).
  4. Submit. The request starts at pending. Your bank details are stored encrypted.

Field reference

Field Meaning Required? Rules
Amount How much to withdraw Required At least 1; ≤ wallet balance
Method Payout channel Required iban or cliq
IBAN Bank account number Required for IBAN 10 to 34 chars (encrypted)
CliQ type Phone or alias Required for CliQ phone or alias
CliQ value The phone/alias Required for CliQ Up to 100 chars
CliQ bank Your CliQ bank Required for CliQ An active bank
Recipient name Name on the CliQ account Required for CliQ Letters/spaces/.'- only

Withdrawal lifecycle

  1. pending — submitted, awaiting review.
  2. approved — your wallet is debited and a receipt is attached.
  3. rejected
  4. cancelled

Tips & common mistakes

  • You can’t withdraw more than your balance. The amount must be at least 1 and within what’s available.
  • Your wallet is debited at approval, not submission. A pending withdrawal hasn’t deducted anything yet.
  • Double-check bank details. They’re encrypted at rest, but a wrong IBAN/CliQ value still means a failed payout.

Where to look

Screens: Wallet at /admin/wallet and Wallet Transactions at /admin/transactions to see every credit and debit.