Customer Support
Strictly read-only — look up users, orders and subscriptions to assist customers.
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Customer Support
Summary. A strictly read-only platform role for the support desk. It can look up the records needed to answer a customer's question, but it cannot change a single row — every grant is a view … permission.
What you can do
- View users at
/admin/users(view users) — confirm an account exists, its status, its role. - View products at
/admin/products(view products). - View inventory requests at
/admin/inventory-requests(view inventory-requests). - View orders at
/admin/orders(view orders) — to answer "where is my order?". - View subscriptions at
/admin/subscriptions(view subscriptions).
What you cannot do
- No create, update, delete, approve, reject, assign, or export — anywhere.
- Cannot view wallets, withdrawals, logs, or settings.
- Cannot manage users, roles, or any master data.
Data scope
Platform-wide but read-only. Support sees records across all tenants (so any customer can be helped) but has no write capability at all.
Permissions
Exact list (synced in SaasRoleSeeder): view users, view products, view inventory-requests, view orders, view subscriptions.
How this role is assigned
Assigned by an admin/super admin via /admin/users. Not available through self-registration.
Related pages
See roles/staff (which adds workflow actions on top of viewing) and roles/overview.